Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us at shop@farmhero.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]. If your return is accepted, we’ll send you return instructions and, where applicable, a return shipping label. Items sent back to us without first requesting a return will not be accepted. You can always contact us with return questions at shop@farmhero.com.

Shipping
We currently ship orders within the United States only. We do not currently offer international shipping.

Damages and issues
Please inspect your order upon delivery and contact us immediately at shop@farmhero.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including custom products, special orders, personalized items, and gift cards. Please contact us at shop@farmhero.com if you have questions or concerns about a specific item. We do not accept returns on final-sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at shop@farmhero.com.